FAQ


General

What is Muru jewellery made from?

All of our demi-fine jewellery is crafted in precious metals. We use a solid sterling silver base with a thick vermeil-plating (3 microns!) of 18ct gold or 18ct rose gold. Every piece is designed to be enjoyed for years to come. You can find out more about silver and vermeil jewellery in our care guide.

Is Muru Jewellery nickel-free?

All of our jewellery is nickel-free and perfect for everyday wear. 

Where is Muru based?

Our studio is in Islington, London. We're located in a beautiful area, right by Highbury Fields. 

An item I want is showing as out of stock, how can I find out when it will be back in stock?

You will be able to find out if this item will be back in stock by emailing us on info@murujewellery.com

You will also be able to get a notification when this item is back in stock by going to the product page and clicking 'Email me when back in stock.'

I would like an item selection not available on your website, how can I order?

If you would like an item that isn't displayed on our website, for example a single pendant with no chain, a pendant with a chain option that we don't currently have as an option on the website or a chain with two pendants, we would be happy to create a custom product for you if your request is possible for us. 

Simply drop us an email on customerservices@murujewellery.com with a clear description of what you would like (include product codes if possible) and we will quote you the price then create a custom product on our website for you to order.

Can I purchase the necklace chains without a pendant?

Due to popular demand, we have made our chains available to purchase separately. You can find our chain collection here.

Ordering

Can I use a promotional code on sale items?

Promotional codes can only be used on full price items. 

Can I use multiple promotional codes/offers on my order?

Our promotions/offers cannot be used in conjunction with any other offer and are not valid on any sale items unless stated otherwise.

All orders over £150 will receive the free next day delivery offer automatically, this can be used in conjunction with other offers.

Can I amend my order?

If you would like to amend or add to your order, please contact us by phone once it's placed and we will be try our best to update it for you. If you have received your dispatch email but it is before 2.30pm please call us on (020) 2725 5656 and we will see if there is a way to amend your order.

Can I cancel my order?

We aim to dispatch orders on the same day if they are placed by 2pm. If you would like to cancel your order, please call us on (020) 3735 5656 and we will be able to cancel your order if it hasn't already been dispatched.

If your order has been dispatched you can find out how to return your order here.

Delivery

What are your UK delivery options?

We offer a free tracked UK delivery service which approximately takes 2-3 days, a next day delivery service for orders placed before 12pm and a Saturday guaranteed service for orders placed before 2pm Friday. 

If you need your order in a hurry, for example you need your order next day but we are passed the cut off time, we may be able to help. Please call us on (+44) 020 3735 5656 if you would like us to rush your delivery and we will try our best to get it to you sooner.

Do you ship internationally?

Yes, we deliver worldwide. Simply select your country at checkout and select your desired delivery option. We offer both standard and express international delivery services.

Returns/Exchanges

Can I return an item if I've changed my mind?

Items can be returned within 28 days if they haven't been worn. Please contact us on customerservices@murujewellery.com if you would like to speak to us about a return. 

Our return address is:

Muru,
Screenworks Unit 218
22 Highbury Grove
London
N5 2ER

For more information, head to our Delivery & Returns page.

How do I return items originally purchased from a Muru stockist?

Items purchased from one of our stockists can be returned to the stockist they were originally purchased from. 

Can I exchange a gift that was purchased for me?

If we can locate the original order, we would be happy to exchange your unworn item. We will require details of the person who originally purchased the item to locate the order. 

Gift Vouchers

Can I buy a gift voucher?

Gift cards can be purchased here. You can choose the date they are sent to the recipient and they will be sent via email.

Where can my gift voucher be used?

Your gift voucher can be used at www.murujewellery.com

Can I use a discount code to buy a gift voucher?

Discount codes can only be used on products, rather than gift vouchers. A discount code can be used by the recipient when they place an order using the gift voucher.

Warranty

Does Muru jewellery come with a warranty?

Every piece of Muru Jewellery has a 12-month warranty so you can buy with confidence. We will repair or replace pieces that have a quality fault or defects if they are returned back to us within 12 months of ordering. If you have any problems with your jewellery, contact us by email or telephone on (+44) 020 3735 5656 and we will help to resolve the issue. 


Newsletter

How can I sign up to the Muru mailing list?

Join us to be the first to hear about our new collections, events and receive exclusive offers!

You can sign up to our newsletter by clicking here.

Once you've confirmed your email address we'll send you an exclusive 10% discount on your order, don't forget to add your birthday to receive an exclusive birthday promotion.

 

How can I remove my details from the Muru mailing list?

At the bottom of each Muru newsletter, you will find the option to ‘unsubscribe’. If you click this, you will be removed from receiving future newsletters from Muru. Alternatively, feel free to email us with your details and we can unsubscribe on your behalf. Notifications regarding your purchases will not be affected when you unsubscribe.

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