United Kingdom
Standard Tracked 24 Delivery: 18th December
DPD: 20th December (by 2pm)
Royal Mail Tracked & Signed Next Day Delivery: 20th December (by 2pm)
Royal Mail Tracked & Signed Saturday Delivery: 20th December (by 2pm)
Our final posting date is Friday 20th December.
Europe:
Deutchepost: (varies by country) Please allow a minimum of 7 working days for your order to be delivered. We recommend all orders should be placed before 13th December to allow enough time for delivery although we cannot guarantee delivery before 25th December.
DHL: (varies by country) 18th December
USA:
Deutschepost: 12th December
DHL (excluding remote areas): 19th December
Rest of world:
Please contact us on customerservices@murujewellery.com for individual delivery time quotes.
Delivery
Order by 2pm Monday-Friday for same day dispatch.
Orders placed after 2pm Friday-Sunday will be dispatched the following Monday.
All UK orders are delivered by Royal Mail or DPD.
We will use our reasonable endeavours to deliver the goods within the given timescale. We cannot be held liable for late delivery of goods caused by circumstances beyond our reasonable control.
We shall attempt to deliver the goods to the address you specify for delivery, or if none, to the credit card address you supply. You are responsible for making arrangements to receive the goods and if the goods are held at the post office or other delivery company’s depot because no one was available when the goods were delivered then it is your responsibility to swiftly collect the goods. It is important that the addresses supplied by you to us are accurate.
Import Tax & Duties
The customer is responsible for all local import taxes and duties.
Returns
If you are not completely satisfied with your order you can return it within 28 days from the date of purchase. Please make sure to include the original despatch note (which comes with your order) and clearly mark whether you would like a refund or exchange.
Please note that all earrings are non-returnable for reasons of hygiene and safety.
A prompt refund of the price of the goods will be issued once all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer care team will contact you.
For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.
Unfortunately, purchases made via our website cannot be returned to one of our stockists.
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
Return Address:
Muru
Unit 218 Screenworks
22 Highbury Grove
London
N5 2ER
U.K.
If you have any more questions or need your item dispatched urgently please either;
Call us: (020) 3735 5656
Email us: info@murujewellery.com
Our office hours are:
Monday-Friday 09:00-17:30
