Delivery & Returns


Delivery


Order by 2pm Monday-Friday for same day dispatch.

Orders placed after 2pm Friday-Sunday will be dispatched the following Monday.

All UK orders are delivered by Royal Mail.

 We will use our reasonable endeavours to deliver the goods within the given timescale. We cannot be held liable for late delivery of goods caused by circumstances beyond our reasonable control.  

 We shall attempt to deliver the goods to the address you specify for delivery, or if none, to the credit card address you supply.  You are responsible for making arrangements to receive the goods and if the goods are held at the post office or other delivery company’s depot because no one was available when the goods were delivered then it is your responsibility to swiftly collect the goods. It is important that the addresses supplied by you to us are accurate.




Delivery To The UK

 

DELIVERY OPTION
DELIVERY TIME
PRICE
Standard Delivery - Royal Mail Tracked 48
2-3 Working Days (If Ordered Before 2pm)
FREE (No Minimum Spend)
Royal Mail Tracked 24
1-2 Days (If Ordered Before 2pm) 
This Service Is 97% Likely To Be Delivered By The Next Working Day
£3.99
Royal Mail Next Day Delivery Guaranteed By 1pm  (Tracked & Signed)
Guaranteed Next Working Day By 1pm (If Ordered Before 2pm)
£5.99
Royal Mail Saturday Delivery Guaranteed Delivery (Tracked & Signed)
1 Day - Saturday Delivery Only (If Ordered Before 2pm Friday)
£9

International

 

DELIVERY OPTION

DELIVERY TIME
PRICE
IRELAND (ROI) - International Tracked & Signed
3-5 Working Days (If Ordered Before 2pm)
£5.99 
EUROPE - European Standard Delivery - Tracked (Deutsche Post)
3-7 Working Days (If Ordered Before 2pm)
£5.99
REST OF WORLD - International Standard Delivery - (Deutsche Post) 
6-12 Working Days 
£7.99

DHL Express International Delivery

DHL EXPRESS 

DELIVERY TIME
PRICE
IRELAND (ROI)
1-3 Working Days (If Ordered Before 12pm)
£9.99 
EUROPE
1-3 Working Days (If Ordered Before 12pm)
Prices Vary
REST OF WORLD
2-7 Working Days (If ordered before 12pm) 
Prices Vary

Import Tax & Duties

The customer is responsible for all local import taxes and duties.

 

 

 

Returns

If you are not completely satisfied with your order you can return it within 28 days from the date of purchase. Please make sure to include the original despatch note (which comes with your order) and clearly mark whether you would like a refund or exchange.

 

 

Please note that all earrings are non-returnable for reasons of hygiene and safety.

 

A prompt refund of the price of the goods will be issued once all the information referred to above is received. The credit card used for the original purchase will be credited with the original price. If there are any problems with your refund, a member of our customer care team will contact you.


For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us.

Unfortunately, purchases made via our website cannot be returned to one of our stockists. 

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

 



Return Address:


Muru
Unit 218 Screenworks

22 Highbury Grove
London
N5 2ER

U.K.

  If you have any more questions or need your item dispatched urgently please either;

Call us: (020) 3735 5656

Email us: info@murujewellery.com

Our office hours are:

Monday-Friday 09:00-17:30

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